Frequently Asked Questions (FAQ's)

Frequently Asked Questions


Q: What are the hardware and software support requirements necessary to participate in the LL.M Online Program?

A: Collaborate Ultra runs within your browser and will work with Microsoft Windows and Apple OSx operating systems.  You will need a webcam and a high speed Internet connection in order to participate in your on-line course.  The Google Chrome browser is required to ensure full functionality of all features. Other browsers will let you participate using Adobe Flash, but you will not be able to share content as a presenter. 


Q: I’m having issues with audio and/or video performance when participating in an LL.M. online course. What should I do?

A: You should run the audio setup wizard before joining each class.  This optimizes your audio equipment configuration for participating on-line.

Please be aware that any applications / services that run on your computer can impact your performance when using Blackboard Collaborate. iTunes, Facebook, Spotify, and Pandora are each examples of applications that can dramatically impact your Internet performance, even if they are running in the background. It is strongly suggested that you stop any running programs when participating in an online course.

Internet bandwidth can also impact your on-line class in that audio and video streams are sensitive to communication delays. If you aren’t aware of your Internet connection speed, you may want to run an Internet connection speed test, such as the one available here.

The activities of others, who are sharing your Internet bandwidth, can impact your performance when using Blackboard Collaborate. Is your roommate / child / partner streaming movies or listening to Pandora? Be aware of any additional activity on your network, and reduce other uses when possible.


Q: I’d like to confirm that my computer meets the requirements, and I’d like to practice as well.

A: See the Getting Started section for more information, including how to perform a test and and confirm your ability to access the Collaborate Ultra platform, prior to your class.


Q: I’m still having problems. What do I do?

A: Please review this FAQ section periodically. We will add answers to common questions as they are submitted. If your question or problem isn’t listed as an FAQ, please submit an on-line support request within the Contact Us section.


Q: I am having problems watching previously recorded videos for my class, what do I do?

A: The streaming mechanism for viewing previously recorded sessions of your class uses Adobe Flash.  If you have a problem whereby the content portion of your class recording is blank, or scrambled, you may need to adjust a Flash setting to watch the video.  Perform the following steps to make this adjustment.

1. While watching the video clip, right click your screen and select settings.

2. Within the Flash settings menu, uncheck Enable hardware acceleration.  You will need to close the browser window and view the recording again for this change to take effect.


Q: Can I download my class recording?

A: Collaborate Ultra uses web streaming for viewing previously recorded sessions.  At this point in time, there is no download option.